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Returned a google pixal a7

Neil06
Level 1: Joiner
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on ‎03-07-2023 11:06

on ‎03-07-2023 11:06

Hi can someone help me out I returned a mobile back to 02 with a tracking number,  received a notification that someone as sign for it , everytime I ring customer service they say it as not been received I have proof that they received it , what can I do .

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madasaf1sh
Level 78: King of Kings
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on ‎03-07-2023 11:15

on ‎03-07-2023 11:15

@Neil06 

 

Just because it is signed for doesnt mean it has been signed in by o2, into the inventory system, as Royal Fail have a habit of bulk signing for things when doing bulk deliveries. 

 

You will need to wait upto 14day from returning the phone, for it to be applied to your account. 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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