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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! It's been over 48hrs since I joined and I can't login to the My O2 app

I just switched from EE to O2 a few days ago. It has been over 48hrs and I still cannot login to the app. What should I do?

Resolved! Stop airtime plan, continue device plan

I want to use another supplier for my airtime but continue my device plan. Is there a charge? How do I do this?

Blocked IMEI

I am beyond frustrated and quite frankly so disappointed. I have been a customer for nearly 20 years. Here is the reason why: I ordered a second iPhone/contract last week and the phone was delivered next day.however the phone is blocked due to it bei...

Resolved! Can I use a Credit on my Account against Upgrading?

I have a Billing Correction Credit on my Account and wanted to know if I can use it against an Upgrade?

Resolved! Repeated requests for code number to access account, but none received

We have been informed that our Virgin account has been switched to o2, but on attempting to access the account, we have been unsuccessful. This is because even though we were informed that a six digit code had been sent to our phone, none has arrived...

Resolved! How do I cancel an account?

I tried moving over from Virgin mobile a week ago. It has been a disaster, and that's being polite!! Due to an error in my account name, not my error I might add, My credit check was turned down and I didn't get the phone I had ordered. My account sa...

Poor signal

Signal use to be really good but last few months rarely get a decent signal in Stafford. Can't even make a call from home ([Removed]) without cutting out. Can you help please?

Resolved! Tracking

Can't find my orders in my o2 to track even though email came through

Resolved! New sim

Just bought new sim, how ling it take to activate

Resolved! Given incorrect email address over phone

O2 mysteriously cannot find and email they sent me regarding my tariff. The operator I spoke with refused to give me a direct email address and asked me to email mycare@o2mail.co.uk When I did that it bounced saying that they don't deal with matters ...

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