Solved: Payment

Luden · ‎18-11-2022

Hello, it’s says here on the app that the plan has been paid but no

money come from my account, my question is if you guys are taking the money that I have to secure the phone

MI5 · ‎18-11-2022

@Luden

If your direct debit is due over the weekend the funds will be reserved by your bank on the Friday before.

This will show as being paid even though the money won't come out until Monday.

If you have any concerns, speak to O2.

give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2022

@Luden

If your direct debit is due over the weekend the funds will be reserved by your bank on the Friday before.

This will show as being paid even though the money won't come out until Monday.

If you have any concerns, speak to O2.

give them a call on 202, 0344 809 0202, or specific payment management number 0800 902 0217
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Payment

Tarrif been changed without my consent

Phone stolen, what to do?

End my contract

Lost phone and can’t stop contract

Paying phone bill, can’t receive security text to ...