Online chat operating times

[LizG1]

What are the new operating hours for O2 chat? I understand that we are facing unprecedented times but I can never get anyone online to speak to. Have they closed their online chat services due to the pandemic?

[jonsie]

Chat is offline for the time being @LizG1 

If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[O2Stacey · Accepted solution]

Hi @LizG1 

O2 Live Chat is currently unavailable due to lockdown restrictions outside of the UK. For more information please click the link to see the Covid-19 update. https://www.o2.co.uk/covid-19

Stacey 

[LizG1]

Thanks Stacy

[jonsie]

You're welcome

[LizG1]

Oh no! Thanks Jonsie

[Cleoriff]

---

@LizG1 wrote:
Oh no! Thanks Jonsie

---

Indeed.

[jonsie]

---

@LizG1 wrote:
Oh no! Thanks Jonsie

---

No worries, stay safe @LizG1  

[LizG1]

Same to you dear

[Cleoriff]