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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2 account

No information showing on my account, despite deleting and reinstating. Unable to contact O2 by phone as they are only taking upgrades and cancellations. Any suggestions?????

Won't let me redeem extra

I am trying to redeem my extra - amazon music, but then it signs into amazon and then says activation error.

Phone Upgrade

I’m looking to upgrade my phone however want to use my current O2 iPhone X as a trade in.It’s in brilliant condition however understand I can’t come into stores in this current pandemic. Could I post it to you?

Tracking Delivery

Trying to track my order with 02 but the option is not coming up for me in My 02. Does anyone know what couriers 02 use to deliver parcels so I can try and track with the.?My parcel tracking code starts with POST********?

Resolved! Online chat operating times

What are the new operating hours for O2 chat? I understand that we are facing unprecedented times but I can never get anyone online to speak to. Have they closed their online chat services due to the pandemic?

online purchase, collection not carried out, deposit refund

Hello, I want to talk to support, it's been about 2 months since I made an online purchase on the website and I couldn't go to the store to get the phone, the days passed and the store closed and I still have no phone, charging monthly plan fees !! I...

Remove or increase a spend cap

I want to remove or increase a spend cap. During COVID 19 dialling 202 is not an option and I get cut off. I cannot find where I can do this online on O2 web site can anyone help please?

Resolved! o2's contact number during lockdown

Does anyone know which number to call if I need to contact O2 during the lockdown? the website says only to phone them only in urgent circumstances, but they don't seem to have actually provided a contact number

Disney plus code problem

Hello,I've just signed up for the Disney plus extra, but the code is reportedly already in use.Any ideas?Thank youChris

Changing to sim only tariff

My contract ends in a couple of weeks. I don’t want to upgrade but just have a £12 monthly sim only tariff. Usually I would phone or online chat to arrange this but these are unavailable. Could someone advise me on how I do this online?

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