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No signal. why?

Edna
Level 1: Joiner
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on ‎22-10-2023 14:31

on ‎22-10-2023 14:31

I am unable to use my mobile phone, there is no signal at all. Only SOS is available for call out . I could receive text but not send any. This has been happening on and off for the last 3 weeks but now it just isn't functioning at all. Please help. I am 88 years old and have poor hearing an eye sight, I do not have any apps and prefer only to use text. Joan Cockcroft

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Enlli
Level 69: Guiding Light
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on ‎22-10-2023 14:45

on ‎22-10-2023 14:45

Perhaps see if any of this helps

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 38: Lively
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on ‎29-10-2023 08:19

on ‎29-10-2023 08:19

@Edna 

 

Did this ever resolve itself ?

 

If it didn't, you could consider reviewing :-  

 

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

 

In particular, the hyperlinked "Support Request Form" might be a way forward for you. 

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