New Sim required

[Eric5]

Hi

My iphone does not appear to be working properly.  It has been checked out and all the setting are as they should be but when out and about I am not receiving any iphone messages and can only send texts.  I cannot access my emails.  The iphone is not old and it has been suggested that the sim card may be faulty.  Please can I be sent another sim card please

[jonsie · Accepted solution]

The quickest and best option is to call into the O2 store with photo ID and they will swap the sim for you free of charge

Other than that you need to call customer service on 202