MyO2 and O2 Ask

[pgn]

Anyone else's recent MyO2 update (version 10.8.29) result in the icon on Android disappearing from where you usually find it on your phone, and also what looks like Aura (from O2 Ask days!) reappearing at the bottom of the front screen? 

Many other spooky changes in functionality, too... Funny, and not "ha-ha" either...

[Cleoriff]

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@jonsie wrote:

Apparently they stopped rolling out the latest update to android, presumably for an issue with it. It had already rolled out to some customers. iOS will be rolled out later if I remember correctly at the end of July. Maybe this is the ssue you are seeing @pgn  @Cleoriff ??

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TBH @jonsie  I hadn't noticed the difference until @pgn  pointed it out tonight.

It hasn't affected the way MY O2 works so I don't have an issue with it?

My O2 updated on Monday by the way

[jonsie]

I prefer the old version so I'd prefer not to update to be frank (whoever he is )

[gmarkj]

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@pgn wrote:

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@jonsie wrote:

Apparently they stopped rolling out the latest update to android, presumably for an issue with it. It had already rolled out to some customers. iOS will be rolled out later if I remember correctly at the end of July. Maybe this is the ssue you are seeing @pgn  @Cleoriff ??

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Could be. Had to go hunt for it and put its icon back in the space its predecessor occupied... Odd behaviour, yes. 

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@pgn wrote:

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@jonsie wrote:

Apparently they stopped rolling out the latest update to android, presumably for an issue with it. It had already rolled out to some customers. iOS will be rolled out later if I remember correctly at the end of July. Maybe this is the ssue you are seeing @pgn  @Cleoriff ??

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Could be. Had to go hunt for it and put its icon back in the space its predecessor occupied... Odd behaviour, yes. 

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Correct @jonsie - see message from @Chris_K in link here.

I sometimes get shortcuts disappearing @pgn when some apps update. Guess it is related to how large an update it is...

[Cleoriff]

Reading the thread linked to by @gmarkj, I see I got the latest version on the 5th July not the 8th as I stated earlier on here.

[Martin-O2 · Accepted solution]

Well spotted @pgn! The new Aura integration in My O2  is where customers can talk, type or search our help and support content. You can also ask questions such as “How many minutes do I have left?” and “Where is my nearest store?”. Give it a go and let us know how you get on with it.