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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Free gift

Hi how do u claim my free gift?

My O2 update failure

The Google Play app today tells me there is an update for the My O2 app. But when I try to update, it shows itself downloading a 16.47MB update file but then immediately fails - it repeats the update download several times, then throes up a 'Can't in...

Resolved! Spotify

How can I cancel spotify?

Resolved! Changing tariffs

Why when I'm on a 12 month pay as you go £22 per month for 25 Gig but only using on average 3 Gig per month isn't there an option in the app to select a lower cheaper tariff.

Resolved! bill

hey i had a call to hmr and my phone bill is 130 i can not afford for that to all come out on the 28th of this month

Resolved! MyO2 and O2 Ask

Anyone else's recent MyO2 update (version 10.8.29) result in the icon on Android disappearing from where you usually find it on your phone, and also what looks like Aura (from O2 Ask days!) reappearing at the bottom of the front screen? Many other sp...

Resolved! Moving House

how do i update my address details with you?

Resolved! My o2 app not recognised ported number

When I go into my o2 app on the Web and want to go into my details it does not recognise my ported number it keeps saying its going to send a text to the now defunct O2 number how do I get around this so I can access my details with my ported number ...

Resolved! My O2 app updated?

My friend has the Galaxy S8 and her My O2 app is very different to mine. The app icon as well as the interface! Is there an update? Google Play on my Galaxy S10 is saying I'm on the latest version but my app hasn't changed since the day I got the pho...

Resolved! Email

Change my email

O2

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