My order was cancelled without notice

[Jigsawe24]

I ordered a couple phone cases over a month ago and only just saw it was cancelled. When i ordered it, it said it would take 3-4 weeks to arrive so i didn't think of checking till now. I received no email or text so say it was cancelled either.

[MI5 · Accepted solution]

@Jigsawe24 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Jigsawe24]

I tried speaking to them via chat and they haven't been very helpful. The cases i bought apparently aren't in stock online but are in some stores nearby, but the prices have doubled. Is it worth asking to get the items for the same price as what i ordered them for?

[MI5]

No harm in trying @Jigsawe24 

What's the worst that can happen.......

[Jigsawe24]

Thanks! Wasn't sure if it was against some policy but yep i'll try!

[MI5]

Good luck 👍