My o2 app not working

[Kamrankhan671]

My o2 app keeps saying something wrong when I log in and it is been happening for about a year and I could really use the help with it also I know my login

[MI5]

@Kamrankhan671 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[DazzyBox]

Copy and paste responses are not helpful. Lots of people are having issues with the app. Customer Service will only say they will raise it with the relevant team, and you hear nothing back.. Trying all the things suggested does not resolve the issue

[MI5]

AS I said, nothing we can do as customers.

[gmarkj]

If you can log in via a browser fine, have you tried uninstalling the app rebooting your phone and downloading the app again @DazzyBox ?

If that doesn't work then customer services need to check for any issues on your account...

[DazzyBox]

Yet another unhelpful copy and paste response. I have tried everything. I don't want to use a browser, nor speak to an offshore/WFH Advisor... I want to use the app, which hasn't worked for the last 2 updates. My handset is compatible... It just doesn't work anymore. 

[gmarkj]

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@DazzyBox wrote:

Yet another unhelpful copy and paste response. I have tried everything. I don't want to use a browser, nor speak to an offshore/WFH Advisor... I want to use the app, which hasn't worked for the last 2 updates. My handset is compatible... It just doesn't work anymore. 

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@DazzyBox 

I'm an o2 customer. As are 99.9% of the people on here.

As such I can suggest you try deleting the app, rebooting your phone and downloading the app. If that doesn't work, phone customer services.

They can access your account. They can see if there is something wrong that has caused the app to work.

I can't.

If you don't want to talk to the people that can help you, not much else I can do...

[MI5]

Abuse the free help.... Makes me wonder why we even bother sometimes......

[DazzyBox]

My comments are entirely of my own opinion.. 🙄