Mobile Phone - Alacatel 3L 2020 Model No 5029D

[Tubaluk]

Hi!

I was wondering if anyone can help?

I am on an O2 sim-only contract.

I have recently purchased an Alcatel 3L Model No 5209D from ASDA to replace my previous Alcatel phone which had died on me.

When I purchased the phone from ASDA it wasn't until I opened the sealed box that discovered it was locked to Vodafone. Vodafone insisted that I had to use their sim card which I did and today they gave me the number so that I could unlock the phone.

My problem is I cannot find where to put my broadband router ID number on my Alcatel 3L Model No 5209D. I have always managed to do this in the past, but for the life of me, I cannot find where the broadband router ID number goes.

Has anyone else had this problem?  Can anyone help me solve this dilemma?

Thank you for taking the time to read this post.

I am 72 years old and due to the lockdown, I am unable to visit an O2 shop.

[Bambino · Accepted solution]

@Tubaluk This would seem the best place for you to find answers: Contact Us | Alcatel Mobile

[MI5]

@Tubaluk 

Page 95 

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=https://www.alcatelmobile.com/wp-content/uplo...

[Tubaluk]

Hi!

I have tried the link but with no success.

Thank you.

[Tubaluk]

HI!

I have tried the link but I haven't had any success.

Thank you.

[Bambino]

@Tubaluk Below is the page in the link:

9.1 Network & internet
9.1.1 Wi-Fi
You can connect to the internet when your phone is
within range of a wireless network. Wi-Fi can be used
on your phone even without a SIM card inserted.
To turn Wi-Fi on and connect to a wireless network
• Touch Settings > Network & internet > Wi-Fi.
• Turn on .
• Once Wi-Fi is turned on, detected Wi-Fi networks
are listed.
• Touch a Wi-Fi network to connect to it. If the
network you selected is secured, you are required
to enter a password or other credentials (you should
contact the network operator for details). When
finished, touch CONNECT.
To add a Wi-Fi network
When Wi-Fi is on, you can add new Wi-Fi networks
according to your preference.
• Touch Settings > Network & internet > Wi-Fi > Add
network.
• Enter the name of the network and any required
network information.
• Touch SAVE.
To forget a Wi-Fi network
The following steps prevent automatic connection to
networks which you no longer wish to use.
• Turn on Wi-Fi, if it’s not already on.
• On the Wi-Fi screen, touch the name of the saved
network.
• Touch FORGET in the dialog that opens.
9.1.2 Mobile network
Go to To Settings > Network & internet > Mobile
network to enable data roaming, set your preferred
network type, check the network connection you are
using or create a new access point, etc.

[Tubaluk]

Thank you.

I have been on the phone with O2 for the last 90 minutes and they are sending out an engineer and the 2 advisors I have been talking to cannot solve the problem.

Take Care and Stay Safe.

[jonsie]

O2 are sending out?

Or you mean your internet provider?