Locked out of account

[BlockedHelp]

I am travelling abroad and just noticed my bill has not been paid as I changed bank accounts. I am trying to log into MyO2 to change the payment details however O2 are not sending me a 2FA code - they seem to have stopped allowing text messages. I am unable to call O2, again, they have stopped my service. It has only been 2 weeks going back through the email trail. How can I log in to get this sorted?

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[BlockedHelp]

Thank you

[jonsie]

Good luck @BlockedHelp 

[Bambino]

@BlockedHelp You can use Skype to call the Payment Management number free: Guide: A Guide to Skype 

[Oxonian]

You @BlockedHelp need to remember to set up an new direct debit so as to avoid future problems :-

Guide: How to Pay Your Bill (Airtime & Device Plans)