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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My O2

Can’t download and access my bill

Refund for faulty mast

Calls have been dropping out at home for the last few months and though O2 are now occasionally updating us they still haven't fixed it. How do I go about claiming a refund (and ideally compensation, as it has been extremely costly in time and someti...

Being dim - aunt has moved from Vodafone to O2 via Virgin Mecia deal - but no O2 sim

Aunt has gone for O2 mobile package as part of overall Virgin Media deal She has missed 1st call from O2 & couldn’t understand the 2nd caller (she’s elderly & hard of hearing!) I’m trying to assist Will she get a physical SiM through the post? Where ...

Change Bank Details

How do I change my bank account details for direct debit?

02 app

Hi, its not letting me log into the app. Im wondering if my number has been kept the same from my previous network. Thanks, Bethany Martin

Security login text

I am unable to login to myo2 on my android mobile phone. I keep requesting the security sms but not receiving them. I can send and receive all other SMS. My number is ***********. This has happened since I put my sim into a different device as my old...

Billing

I want to inform you that I received an email yesterday regarding an outstanding payment as a final bill, which pertains to the airtime bill of £7.90. The email cited the account number as *********. I regret to inform you that I have been unable to ...

Request for Information to Pay Outstanding Balance

Dear O2 Customer Service, I hope this message finds you well. I am writing to request information regarding the outstanding balance on my O2 account associated with the email address **Personal info**. I have been informed that there is a balance of ...

No sim

I cannot make or receive calls and have the message no sim. Can you help please.

Switch up

I haven't received a box to post back my phone for the switch up.

O2

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