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Is there a known issue with the 'Virgin Media O2' link in the My O2 section portal?

MattWithoutFear
Level 1: Joiner
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on ‎15-05-2023 12:15

on ‎15-05-2023 12:15

I purchased a new eSIM on Friday but every time I click the Virgin Media link in the My O2 portal, it just takes me a 404 'page not found' page.

I'm already a VM customer, have been for 10+ years. Do I need to wait for something to activate on my account?  It said that rewards would be automatically applied after 14 days - is that what I'm waiting for?

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Enlli
Level 69: Guiding Light
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on ‎15-05-2023 12:20

on ‎15-05-2023 12:20

Just checked mine and it's working OK

You are probably right in that your Volt benefits need to be active.

My O2 is a strange beast

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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