Failed login's

[w1ls0n360]

Hi,

Recently O2 moved over my account due to a number transfer after getting a new sim.

After a lot of hassle for no reason everything was running fine.

I also have a different number on the account which my friend uses but the My O2 app won't log in with my account details.

Phone numbers are on the same account, I can see them on my app and online but doesn't work on his.

Any ideas?

Thanks

[MI5 · Accepted solution]

@w1ls0n360 if the two numbers are on the same MyO2 you can only use one login. The other login details would have been voided when the accounts were merged.

[w1ls0n360]

Hi,

I'm trying to log in with the same account details (email & pass) which worked before?

It's the same two numbers on the account, but one number is under a new contract

[MI5]

Have you tried to login details for the other account?
If so, you'll need to call customer service to get your MyO2 reset.

[w1ls0n360]

Hi,

There is no other account. Both numbers are under the same email address/username.

[MI5]

You need to call and get your access reset then.

[w1ls0n360]

Spoke to someone yesterday at O2 and they said both numbers are showing under my account login details. God knows what they've done during the transfer