Solved: Re: Duff information from Virgin call

alec83 · ‎16-11-2023

I have just agreed to a new Virgin Media contract and O2 pay as you go.

The representative name is: (Den or Denise) sold me this contract saying that my Pay as you go contract for £6 would be 6gig of data, but I see its only 3gig!

Can you check this please and adjust.

Virgin contract: (REMOVED)

Order Number: (REMOVED)

MI5 · ‎16-11-2023

@alec83

Firstly it's not PAYG, it is a monthly contract.

Secondly, after 14 days your data will be doubled with your volt benefits.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-11-2023

@alec83

Firstly it's not PAYG, it is a monthly contract.

Secondly, after 14 days your data will be doubled with your volt benefits.

Volt Megaguide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎16-11-2023

I can't see it being a PAYG. I think it will be a 12 or 24 month contract to make it eligible for Volt

Your 3GB will be doubled to 6GB after about 14 days

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎16-11-2023

Definitely not PAYG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

alec83 · ‎16-11-2023

Thanks for your replys, yes I think you are correct with monthly contract and not PAYG, sorry for my ignorance first time customer.

I'm happy now it will be doubled to 6gig.

O2

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