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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Register new account

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account

O2 login

My o2 will not let me log into my app

Resolved! How do I change the name on my account!

I’m not sure how to change the name on my account

Resolved! Change address

Hi I can’t seem to change my billing address anywhere. I am moving house and need to update it? Thanks

Resolved! When does my contact end?

Hello, I currently have a contract with you that I think ends soon however I cannot find the end date.

Resolved! Cancel phone

I need to cancel my phone number, I moved back to the Czech Republic two months ago. The O2 website does not specify how to cancel the number. Please help with the solution My number is [edited] [Mod edit: Image rejected as it contained personal info...

Resolved! Cancelling contract

Hi, I would like to cancel my phone contact please. I am in South America and can't get through on the phone, is there a way to do it online? Thank you

Resolved! Stupid question regarding new phone

Can I just buy a new phone from Amazon etc and put my existing o2 sim in and just continue on my monthly contract ? My current phone is paid off and I just pay for my monthly allowances now.

O2 app not working

I've recently been transferred from virgin media to o2 and I can't access my account I've tried resetting my password but nothing is working

Tarriff Changing Plans

I would like to change my Tariffs plans

O2

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