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Credit report

Terry3
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on ‎13-09-2020 08:59

on ‎13-09-2020 08:59

CPW gave @O2 incorrect details when they set my contract up... bank details, email and incorrect home address.. O2's Direct debit wasn't taken due to this. Now it's wrecked my credit report CPW have agreed they were at fault not me. I now require o2 to remove the negative mark from my credit report. I’m moving house and now my mortgage offer as now been withdrawn and I’m desperate to have this mark removed. Help
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MI5
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on ‎13-09-2020 09:12

on ‎13-09-2020 09:12

@Terry3 

You need to contact credit file referrals. 

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Terry3
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on ‎13-09-2020 09:23

on ‎13-09-2020 09:23

@MI5 wrote:

@Terry3 

You need to contact credit file referrals. 

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

Hi MI5 

thank you your response. I've been emailing them and the resolution team but both departments seem to be batting it off and not looking at resolving it. I've now sent them an email from CPW addmiting that they were at fault. But to no response and every time I respond to their email it then takes another few days for them to respond to me and just keeps going around. I just need someone to take hold of the issue and sort it. I'm really desperate for them to remove it. 

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Cleoriff
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‎13-09-2020 09:30 - edited ‎13-09-2020 09:32

‎13-09-2020 09:30 - edited ‎13-09-2020 09:32

@Terry3 

Maybe one of our account advisors can help tomorrow? @O2Georgina @O2Elliott  are you able to assist here?

 

Edit spelling.

Veritas Numquam Perit

Girl in a jacket
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Terry3
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on ‎13-09-2020 11:03

on ‎13-09-2020 11:03

Hi Cleoriff, 

thank you for your help. How do I contact these people through here. Or another way.  Sorry but I'm not used to this.. 🤦‍♂️

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MI5
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on ‎13-09-2020 11:11

on ‎13-09-2020 11:11

They will contact you tomorrow @Terry3 

They don't work Sundays.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Terry3
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on ‎13-09-2020 11:16

on ‎13-09-2020 11:16

Thanks to you both..  hopefully we can get this sorted tomorrow.. enjoy your Sunday.

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Cleoriff
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on ‎13-09-2020 11:35

on ‎13-09-2020 11:35

Hope it gets sorted @Terry3 

Fingers crossedfingers_crossed

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎13-09-2020 11:58

on ‎13-09-2020 11:58

Best of luck wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎13-09-2020 15:29

on ‎13-09-2020 15:29

@Terry3

Just so you are aware it takes upto 90 days for any negative mark on your credit report, from if/when o2 accept its wrong.

Also note from my experience with credit referrals it takes upto 15days per response
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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