Confirmation email

[KrishJdm]

Has anyone had issue with receiving confirmation emails before? I have bought a device via my o2, transaction went through but have not had any confirmation for the order and my order is not showing anywhere on my account.

[Cleoriff · Accepted solution]

@KrishJdm 

You need to ring O2.

All numbers in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

* Edited to add, nothing will show in My O2, until your order is dispatched. Then you will get an email and will be able to track your order.

[KrishJdm]

Thank you so much for the clarification. I shall give it a little more time. 👍

[Cleoriff]

Best of luck @KrishJdm