Claim insurance

[Nicole98]

I need to get my phone fixed and want to use my insurance but I can't get through to anyone to do this?

[Cleoriff · Accepted solution]

Hi @Nicole98 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Also there is a claim form here

https://www.o2.co.uk/help/digital-services/o2-insurance 

[MI5]

@Nicole98 

Insurance help here https://www.o2.co.uk/help/digital-services/o2-insurance

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.