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5G SIM

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mountlongdon13
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on ‎03-09-2020 13:56

on ‎03-09-2020 13:56

Hi, I changed my contract the other day to a sim only as my Iphone XR is only one year old an i wanted to keep it. I changed to a 5G SIM, but my phone is not conpatible (I'm an idiot). what do I do ???

 

Thanks

 

Debbie

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MI5
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‎03-09-2020 14:12 - edited ‎03-09-2020 14:13

‎03-09-2020 14:12 - edited ‎03-09-2020 14:13

@mountlongdon13 

Not a problem at all.

4g will work just fine on your phone even with a 5g sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎03-09-2020 14:12 - edited ‎03-09-2020 14:13

‎03-09-2020 14:12 - edited ‎03-09-2020 14:13

@mountlongdon13 

Not a problem at all.

4g will work just fine on your phone even with a 5g sim in it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mountlongdon13
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on ‎06-09-2020 20:35

on ‎06-09-2020 20:35

Hi M15

 

Thanks for the information, I have put my new sim in and it dosen't pick up a signal.

 

Thanks 

 

Debbie

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MI5
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on ‎06-09-2020 20:40

on ‎06-09-2020 20:40

@mountlongdon13 

You'll need to do a sim swap starting from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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mountlongdon13
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on ‎06-09-2020 21:09

on ‎06-09-2020 21:09

Thanks for your help M15 clap

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MI5
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on ‎06-09-2020 21:20

on ‎06-09-2020 21:20

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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