cancel
Showing results for 
Search instead for 
Did you mean: 

poor delivery and customer service

Anonymous
Not applicable

hi every one
im new to all of this but is it normal for o2 not to deliver the item after three days and then after a number of live chats with various staff and so called managers to be told its your problem to sort out chase it up with the distributors
is it just me but if o2 say next day delivery if you place your order before 5pm then it should arrive and if not and as a customer we complain should they not take responsibility and make arrangements for the phone to be delivered asap
not tell the customer we have to wait 24hrs to find out
o2 should be ashamed of the arrogant and bullish attitude they have with customers
they will be chasing me if i did not pay my bill on time
rant over but still no phone and no help from o2
day three and waiting

Message 1 of 11
4,816 Views
10 REPLIES 10

Anonymous
Not applicable
Your contract is with o2 not uk mail.

O2 are the customer of uk mail not you.

Therefore it is o2's responsibility to resolve.
Message 11 of 11
1,766 Views