Re: help lost phone

Agnes2 · ‎19-02-2023

I need help I lost my S22 Ultra on 16th May 2022 in a First Cymru bus

my order info

Order Date
08 March 2022
Order Number:
ms-120129978
Order
Postpay 5G Ready Triple Sim, ACC Galaxy S22 Ultra Power Protect Bundle AKOSBOPN, HAN Samsung Galaxy S22 Ultra White 1SASAB05WN

MI5 · ‎19-02-2023

@Agnes2

You need to contact O2 to report it Guide: Lost or Stolen O2 Device? - How to Report it

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 (contract) or 4445 or 0344 8090222 (PAYG).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎19-02-2023

Have you not reported it in 9 months?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

jonsie · ‎19-02-2023

If you are reporting this now for insurance purposes then 100% refusal for them to pay out

Any loss of personal data will already be damage done after 9 months

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS