on 29-11-2023 17:55
on 29-11-2023 18:41
on 29-11-2023 18:41
One word answer NO
its a tickbox exercise that is all..
on 29-11-2023 20:42
on 29-11-2023 20:42
It might change things for the worse.
One outcome might be a withdrawal of the right to complain to Resolver whilst filing your complaint.
I wonder if a complaint to Resolver or to any other ADR service will only be possible once eight weeks have passed from the filing of your complaint with your service provider.
on 29-11-2023 21:37
on 29-11-2023 21:37
Resolver is not an ADR service, it is just a way to make a complaint, and it is a commercial enterprise and they sell these services to companies for brand management type stuff.. ( https://www.resolvergroup.com )
29-11-2023 21:59 - edited 29-11-2023 21:59
29-11-2023 21:59 - edited 29-11-2023 21:59
I was aware that Resolver charged companies for their services, and that is actually alluded to in the comments on the ISP review article that @Enlli started the thread with. However, I was unaware that they did not come under the umbrella of ADR so thank you for clarifying that. 👌
I had a look at the Ofcom website to try to find any announcement or press release that Mark Jackson of ISP Review has based his article on. I could not find anything. Have you had any luck in finding any source of the article on ISP Review ?