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Will this OFCOM investigation change things? Answers on a on a Post Card

Enlli
Level 69: Guiding Light
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https://www.ispreview.co.uk/index.php/2023/11/ofcom-begins-review-of-uk-telecoms-complaints-handlers...

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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madasaf1sh
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One word answer NO 

its a tickbox exercise that is all..

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
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@Enlli  @madasaf1sh 

It might change things for the worse.

One outcome might be a withdrawal of the right to complain to Resolver whilst filing your complaint.

I wonder if a complaint to Resolver or to any other ADR service will only be possible once eight weeks have passed from the filing of your complaint with your service provider.   

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madasaf1sh
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@Oxonian 

 

Resolver is not an ADR service, it is just a way to make a complaint, and it is a commercial enterprise and they sell these services to companies for brand management type stuff.. ( https://www.resolvergroup.com )

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Oxonian
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@madasaf1sh 

 

I was aware that Resolver charged companies for their services, and that is actually alluded to in the comments on the ISP review article that @Enlli started the thread with. However, I was unaware that they did not come under the umbrella of ADR so thank you for clarifying that. 👌

 

I had a look at the Ofcom website to try to find any announcement or press release that Mark Jackson of ISP Review has based his article on. I could not find anything. Have you had any luck in finding any source of the article on ISP Review ?   

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