Will this OFCOM investigation change things? Answers on a on a Post Card

[Enlli]

https://www.ispreview.co.uk/index.php/2023/11/ofcom-begins-review-of-uk-telecoms-complaints-handlers...

[madasaf1sh]

One word answer NO 

its a tickbox exercise that is all..

[Oxonian]

@Enlli  @madasaf1sh 

It might change things for the worse.

One outcome might be a withdrawal of the right to complain to Resolver whilst filing your complaint.

I wonder if a complaint to Resolver or to any other ADR service will only be possible once eight weeks have passed from the filing of your complaint with your service provider.   

[madasaf1sh]

@Oxonian 

Resolver is not an ADR service, it is just a way to make a complaint, and it is a commercial enterprise and they sell these services to companies for brand management type stuff.. ( https://www.resolvergroup.com )

[Oxonian]

@madasaf1sh 

I was aware that Resolver charged companies for their services, and that is actually alluded to in the comments on the ISP review article that @Enlli started the thread with. However, I was unaware that they did not come under the umbrella of ADR so thank you for clarifying that. 👌

I had a look at the Ofcom website to try to find any announcement or press release that Mark Jackson of ISP Review has based his article on. I could not find anything. Have you had any luck in finding any source of the article on ISP Review ?