General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

About a bill I owe

Hello everyone I owe 151 and I was late 2 pay it because I have no income right now and I wait for adp decision and pray that I'll get approved because I can't work because of 8 serious health issues I have like type 1 diabetes on insulin and I was w...

Scam charges

Dear o2, I am regularly being scammed into paying 60p a time for calls I’m not making. This occurs because a notification appears on my screen to say I’ve missed a call. (An 08. … number) I click on it and it automatically calls it without giving me ...

The back of my phone and one of the camera lenses is smashed.

Just a quick one, does anyone know what I can do to fix my phone without having to pay hundreds out? I didn’t add the instance onto my phone but seeing as my phone is pretty messed up I could do with it getting sorted and maybe adding the insurance i...

Been trying to call all day yet being cut off

I have been trying to contact all day yet just getting cut off by some guy saying we are busy talk to you later absolutely disgusting service pull your socks up and get it sorted

Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

Ordered a laptop, specs weren't as advertised, returned it literally the next day. Return email sent, with corrupted PDFs attached - meant spending another 30 minutes or so with customer services trying to sort it out.Royal Mail tracking shows packag...

Galaxy Buds 2 Pro`s

After up grading to a Samsung S23 .How do i get my FREE galaxy Buds 2 Pro. A code was sent but it does`nt work. I`ve tried contacting o2 and am getting NOwhere.

O2 can't match offer to stay with O2????

I have always been with O2 (Cellnet) I am coming to the end of my contract term 12/03 O2 text me saying my plan will go down from £17.48 to £15, I did an online search and look around as you do and found a contract for £6 with O2 (through U switch), ...

complaints via email

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf Make a complaint about this poor service provider. No customer service and no information immediately available on cancelling a contract.

o2 spam calls

I have received three spam calls in three days since joining o2 with my old number.Two claiming to be from o2 offering 30% discount and one claiming to be from Amazon Prime (o2 partner).It creates a bad impression of o2 and their network.

Urgent need to solve Porting failure

I am struggling to get a simple number port carried out since switching to O2. I need it done as my oncologist has the mobile number and uses it for last minute changes to treatment, appointments, etc.. I've already missed one critical message from a...