Unreliable signal

[Anonymous]

Ok so here is the thing i was with o2 for 5 years everything great no problems but then i moved to tmobile ok but not as cheap as they first apear moved back to o2 in july this year and what a differance.  What i want to know is this i have been with o2 for 3months and in this time i have had signal problems ie no signal at all, several times. surely this is enough for them to have breached there contract with me as they are not supplying the service i am paying them for..  I understand that occasionally things go wrong but even now the quality of the service is ridiculouse i cant hold a signal for more than about 5 minitues max and thats if im lucky im using an iphone 4s 16gb and have a contract for 2 years but what good is the contract if i can rely on the service provider to provide the service am i not within my rights to terminate the contract due to lack of service.....

[Anonymous]

Have had no signal at home even outside for 4 weeks. I have to stand on a hilltop across 2 fields to contact anyone, living in isolated place this scares me.

O2 suggest: check coverage on their website, charge phone!! clean sim card or phone their network support at 25p per minute, standing in a field.

Am pay & go, they gave me £2 extra when I really complained but can't use it, and can't take it with me if I leave

[Anonymous]

Hi guys and girls i get it that we are all p***** at o2 but nobody is answering the question a contract is usually an item that has obligations on both sides my question is are o2 forfilling their side of the contract which is in affect a contract of service a service it appears many customers are not recieving. I would also like to point out that i have tried on three occasions to get through to o2 customer support (at each of the periods i was out of service for long periods of time) and it was impossible to get through so reporting is just out of the question and its pointless reporting once the service has been resumed as you then cannot take the testing steps that o2 ask for to prove an issue...........  Lets be honest o2 cannot cope with the current network and are constantly letting its customers down without the slightest appology maybe it is time that the people on this forum drew up a patition and start a campaign for o2 to release customers from the contractual obligation if say you have no service more than 2hrs and more than three times in three months

[Anonymous]

Hi Perski and Hi guys and girls i get it that we are all p***** at o2 but nobody is answering the question a contract is usually an item that has obligations on both sides my question is are o2 fulfilling their side of the contract which is in affect a contract of service a service it appears many customers are not receiving. I would also like to point out that i have tried on three occasions to get through to o2 customer support (at each of the periods i was out of service for long periods of time) and it was impossible to get through so reporting is just out of the question and its pointless reporting once the service has been resumed as you then cannot take the testing steps that o2 ask for to prove an issue........... Lets be honest o2 cannot cope with the current network and are constantly letting its customers down without the slightest apology maybe it is time that the people on this forum drew up a petition and start a campaign for o2 to release customers from the contractual obligation if say you have no service more than 2hrs and more than three times in three months

[jonsie]

If you are consistently without signal I would make your complaint official.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

I think O2 would have to consider each case on it's own merit, petitions won't help and they won't make it easy to release you from your contractual obligations.

State your case and see what the response is.

[Anonymous]

I'd like to point out making an offical writen complaint still doesn't get a relevant responce from O2.

I received a badly writen (full of grammer, spelling errors and all a little disjointed) letter back telling me to call 100 to talk to the network support team.

100 just loops into the 202 service and they finaly got round to doing a disconnect reconnect on my phone number which they did wrong leaving me completely cut off. After they fixed that mess up my connection to the network is still as patchy as it has been for the last 6 months. Reported again and again to customer services, and the other day I found out that despite reps saying they had logged my problems in the area, no one had logged anything so reporting problems was a complete waste of my time over the last 6 months.

As I have mentioned in another post about the poor service and has been joked about on this thread. If we didn't pay O2 would be chasing us to the ends of the earth, but yet they don't have to provide the service we're paying for?!

I will be calling them again tomorrow and informing them I will be writing to give them 30 days notice as per the terms and conditions as they have not fixed the issues I officaly raised in my first letter as the terms and conditions state they must.

[Anonymous]

I used to get a decent signal with a fast data connection until all of a sudden a very slow data transfer and the signal goes from full to nothing at all without even touching the phone, it searches for about 5 minutes, gets signal back then goes again to the point I cant make a call as I get cut off.
The cure was very simple though, contact Virgin and order a phone from them.
I now have lightning fast data connection and can make calls without getting cut off from loss of signal.
I also pay a lot less for more mins, data etc.

[jonsie]

You have to go with the network that provides the best signal. A smartphone is just a phone with if you can't get a decent data connection.

[Liquid]

Got to agree. Make a complaint or advise CS of an issue with your area.

The only other option is to change networks. Always go with who gives you the best signal in the area you are in, not with who are the cheapest.

You don't get the cheapest house insurance you go with the one who gives you complete cover don't you? Same case here.

[perksie]

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@Anonymous wrote:

I'd like to point out making an offical writen complaint still doesn't get a relevant responce from O2.

I received a badly writen (full of grammer, spelling errors and all a little disjointed) letter back telling me to call 100 to talk to the network support team.

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Good luck with your problem, but criticising the grammar and spelling isn't always a good idea unless you can do better!

[Liquid]

Arrgh a fellow grammar nazi:) Good to see:)