General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Horrible Customer Services!!!

I've been with O2 now for over 12 years (back when it was called BT Cellnet). I've never had a problem with any services until today, when I attempted to contact the Live 'Help' desk. I only wanted an answer to two simple questions:Are there any new ...

Resolved! Changing Bank details for Direct Debit

Dear all members , about 50,000 of you !,who tried to tell me how to do this on line.Sorry but you cannot do this on line.You HAVE to either write to 'Telefonica' or phone them upI do not like the phone as i am registered 'Hard of Hearing'You should ...

Resolved! O2 to O2 in the USA?

My son and I both have mobiles on O2pay-as-you-go. He is going on a trip to the USA and I want to be able to contact him on his mobile. Despite assurances from customer services that I can text or call him as normal, on his last visit nothing got thr...

my username email address is too long for some sites to register.

I am trying to register on a site that requires me to give my 02 username. As my 02 username is my email address it is too long to register! Help. What can I do?

Resolved! To retrieve a deleted email

Does anyone know how to retrieve an unread email I accidentally deleted? Thanks

Resolved! bombarded with Arabic/Urdu spam texts. How do I block them?

I have been bombarded with text messages from a number 32665 and the message appears to be in Arabic or Urdu and the message ends with the number36140. I do not appear to have any option to block this number on my Nokia C3. Any ideas on how to stop t...

Share your feedback and win a Kindle Fire

Hi guys, In addition to the O2 Community, we also have a closed, invite only community called “Join In”. Members of this community share their feedback to help shape the future O2s products and services. In recent months, we’ve had some fantastic act...

Resolved! International calling card

hi is there any updates on where to buy the international calling cards other than O2 shops?i cant find any newsagents that have them. i have phoned O2 and the lady was helpful but couldnt say which newsagents sells them. Has anyone purchased these a...

Resolved! if i don't like my new phone can i change it

my new samsung galaxy 3 is coming today i think it may be too big if i don't like it can i change it

Resolved! Director of Customer Services Details

I would like to find out a name and address for the O2 Director of Customer Services. If there is a specific UK directorate then that would be more appropriate than their Global Director. Many thanks in advance for any replys.