Text messages

15-moneypenny · ‎12-03-2025

My mum is in her 80s and she uses a basic phone for texts and calls. She replaced her old sim to a newer one a couple of months ago. As of today she cannot receive text messages. Can anyone help? O2 say it is due to the fact that they didn't update that she had replaced her sim.

Enlli · ‎12-03-2025

We are all customers here but we do have this guide

Guide: Text Message Tips (not sent or received)

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎12-03-2025

@15-moneypenny This is a customer community. You'll have to persevere with trying to get someone competent at O2 to help you resolve your mum's issue:

How to find help & contact O2: A Guide - O2 Community

Also see this guide which may help: Text Message Tips (not sent or received) - O2 Community

I DO NOT WORK FOR O2