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no signal

cw12
Level 1: Joiner
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not had a signal for 4 days, checked server status and says upgrades being done in area hopefully be working by 17th april.  i only topped up my phone last week so looks like i will loose a months use.  havent got wifi calling on my phone, is there any other way i can send and recieve text messages.  its not acceptable to be without a signal for that amount of time.

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madasaf1sh
Level 78: King of Kings
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@cw12 

 

If you are on PAYG then no, as there is no Wifi Calling or SMS over Wifi available to you. 

 

And sorry to say it is in the T&C's that service is not guaranteed and nor is uptime... You can always try and find a sympathetic agent at o2 (good luck) and ask for compensation..  Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
Level 70: Enigma
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Assume it is the network and not your phone or SIM?

Do a manual network search to see if O2 shows up in the list of networks.

Maybe swap your SIM with that of a family or friend and see what happens there 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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