So I ordered a new Samsung Galaxy S24 on 21st September. I still haven't received it!
After several telephone calls, emails, complaints, emails ignored by the complaints team, complaints team not calling back when they said they would! I finally spoke to a lovely lady called Fern from the Complaints department.
Who said that as i had been waiting since 23rd September, there was clearly a problem on the system with my order, so she said the best course of action was to cancel the order and place a new order once the cancellation had gone through.
She cancelled the order, processed a refund and also said she would credit my account with a good will payment of £100 for my inconvenience.
She said that she would get a colleague to call me back the next day (as she doesn't work weekends) to reorder the phone for me.
This all sounded positive, but I was naturally wary that anyone would bother to call me back. Guess what... 2 days later I'm still waiting for a call! Not surprised at all, given my recent experience of 02 customer service, which is appalling!
I absolute despair!!
