Smashed IPhone Screen O2 Insurance Excellent Service

[Butterflyxx]

so 4 months ago i purchased my very first IPhone 6 on contract & i absolutely love the fone so last week it slipped out my hands & i cracked the screen this was on the thursday so i called o2 customer service who said the insurance line closed at 7:00pm but will open at 9:00am so the following friday morning i called them up & they were so helpful so i pay £8.50 a month for insurance & that covers me for any damages like broken screens etc so they wanted a briefe discription of what happened this is phase 1. so i told them i dropped my phone and cracked the screen the very helpful guy on the phone said thats perfectly ok dont panick as you have our newest insurance & are covered  so phase 2 was explaining to me that he will send a courier out to my address & collect my smashed iPhone and for a charge of £45 pound taken off my next monthly phone bill i can do a door swap were i hand my old fone over to the courier & get my new one their & then or i could pay £20 & wait 4 to 5 days on my replacement phone arriving so i said ok il pay the extra it was very easy & not stressful at all so phase 3. was  i had to do was disable the find my iphone & they send you an email showing you how to do it its very easy & the you take the sim card out & lastly reset the fone completely and back up anything u wanted to keep on icloud i went to an o2 shop because i didnt have a clue how to back anything up & they done it for me then after that i was told to put it in a padded envalope with the refference number that they give to you over the phone & in email & you write it on the front then that was it so the last phase was half an hour after the phonecall i get 2 emails one showing me how to disable the turn the find my iphone off d another sayig my insurance was approved then on the monday DPD courier come gave me my new phone i gave them my smashed one & she also got me to open a jiffy bag she gave me to put my phone in and that was it excellent service very impressed  

[dgilbert2]

Hi @Butterflyxx and welcome to the community. What a refreshing change to read some good positive news 

I'm pleased the process went well for you.

[Anonymous]

If you're happy then i'm happy.

Someone explain to me why you have to cough up for delivery when you're paying a fee per month?

[jonsie]

and.....pause for breath....!!

[Cleoriff]

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@Anonymous wrote:

If you're happy then i'm happy.

Someone explain to me why you have to cough up for delivery when you're paying a fee per month?

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This is obviously something new for O2 Insure 

https://www.o2.co.uk/shop/services/mobile-insurance

Though I wasn't aware screen damage was covered?

[MI5]

I didn’t have to pay a delivery charge, nor an excess for that matter.

[Cleoriff]

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@MI5 wrote:
I didn’t have to pay a delivery charge, nor an excess for that matter.

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Why's that? Are you with a different insurance company?

[MI5]

It was the free screen replacement offer on my daughters iPhone.

[Cleoriff]

I'd forgotten that offer. Seems so long ago...

[MI5]

Shame they don’t still offer it.