General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Astonishing situation

I dont use my phone much so my monthly bill is £11.00 something. Last month it was £15.00 something so I looked at my calls only to find a premium rate phone number on their costing around £4.00. I avoid these like the plague so I Googled the number ...

Feedback/praise

Hi, I was wondering if anyone knows how to leave feedback for an o2 employee (positive). Yusra was just brilliant and I want to make sure it goes directly to her manager. Does anyone know the best way to do this?

O2 Recycle

I have enquiried about O2 recycling my phone (IPhone 7plus 128gb Space Grey) at an O2 store.Because of a scratch on the screen the sales advisor wondered if that would be classed as a cracked screen rather than general wear and tear! My recycle quota...

O2 sim/number swap difficulties.

Never done this before and that might explain my unrest and unhappyness. I have been on a monthly sim only deal for 3 years and generally happy but finally my nokia 6100 is dying. I sought the best O2 contract I could get and funny enough it was not ...

Dodgy text

Received a text from a scammer today I think. Checked my account and everything was above board. Please see below.From02: we were unable to process your last bill. Prevent this by updating your billing information. Just thought I'd bring it to the at...

Feedback

Hi, I was helped by a great advisor this morning, and wanted to feed this back after the chat ended...but the feedback form came back with an error when submitting, and I can’t see where I can submit feedback on the o2 website! I really appreciated t...

Free Tablet

UpdateOrdered mine June 5th arriving tomorrow with DHLText sent by o2

I'll take a 'P', Bob...

I haven't even got 'O' yet.http://www.zdnet.com/article/google-announces-android-p-now-available-in-developer-preview/?loc=newsletter_large_thumb_related&ftag=TREc64629f&bhid=20703257351092324168016582229757

Feedback

4G calling is now in my area and im loving it

Resolved! PM Connect

Can anyone help I have recently been charged £6 for something I have no idea about when looking at my bill I noticed a charge as above relating to PM Connect. I believe this to be a scam. Can anybody shed any light on this I have reported this to O2 ...