Samsung £1 Earbuds offee

[SamsungEarbuds]

I am still trying to chase O2 customer service about not receiving my text message code to claim a pair of Samsung Earbuds for £1. I have phoned around 15 times now over the last 4 months and I keep being promised call backs, that a form has been filled it and I will receive a response or resolution in 5 days. I purchased my Samsung s23+ with 512mb memory on 26th October 23 and qualify for the offer. I am reaching the stage where I don't know what to do next. 

[Bambino]

@SamsungEarbuds We are all customers. We cannot help. All we have is this, which I would imagine you've probably seen: https://community.o2.co.uk/t5/How-to-Guides/Guide-Gift-With-Purchase/ba-p/1666528

I will tag our community manager, @Dave-O2 to see if he can assist.

[SamsungEarbuds]

Hi Bambino, I really appreciate your help on this. 

[Dave-O2]

Thanks @Bambino 

@SamsungEarbuds Can you please drop me a PM with the mobile number linked to the offer and i'll check this out 👍

[SamsungEarbuds]

Hi Dave, O2 resolved the issue today. They said although I was eligible for the earbuds offer, they can no longer fulfill it. They instead gave me a credit on my account as a goodwill gesture.