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Discount code for promotion

Andyd81
Level 1: Joiner
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I recently upgraded my phone in September and part of the promotion was a discount code for some samsung earbuds for £20 I've been waiting 35 days and 02 keep saying its with the backend team, has anyone else had same problem getting a discount code?

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pgn
Level 77: Grand Master
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Guide: Gift with Purchase  explains some of these, @Andyd81 - hope it helps?

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