Why is buying an accessory for a phone so difficul...

StephenAH · ‎08-10-2024

I have just upgraded from a SIM only to a package including a Samsung S24. I am attempting to purchase the silicone case that goes with it that includes a discount code. Why doesn't the website recognise I have sent the order and it says it is still on the basket both on the O2 phone app, and the website. I have tried now about 3 times to get this order processed. I am now on the phone with O2 and on hold waiting for someone from outside the UK to get back to me and get me the order sent.

I all want is a case for my phone , why is O2 so incompetent?

MI5 · ‎08-10-2024

@StephenAH wrote:
why is O2 so incompetent?

It's the new modern way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎08-10-2024

@StephenAH wrote:

I all want is a case for my phone.....

I would be inclined to buy from elsewhere @StephenAH ; Amazon etc might not be any more expensive than O2 and will deliver quickly ! 👍

O2

Why is buying an accessory for a phone so difficult from O2 on line?