General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Ultimate Plan Users

So it’s been a little while since O2 announced their new Ultimate Plan and was wondering if anyone here had taken it up or what your thoughts are. Have you roamed on it yet and it work fine including the 2Mbps speeds outside of EU?

O2 incompetence

I’ve been trying to access my account to cancel my airtime contract on my iPad however anytime I try to sign in it sends the authentication codes to the number linked to the iPad which only has data so no texts can be received but I can’t get on to m...

poor

bought out a new contract today and they sold me a phone with esim and i have had nothing but problems. unable to get into my 02 app and the people over the phone dont talk english and the fact the online chat takes you to nmy 02 app which i cant get...

new customer fibre connection

I AM NOT HAPPY! I am a new customer, signed up at the O2 shop in Ashley Centre, Epsom on 13/08/2024 for a Volt package **********. Order **********. Full fibre broadband, home phone (***********) and mobile. I went back to the shop the following day ...

Compensation cheque communication ombudsman involved

Communication ombudsman and O2 agreed back in June to send me a cheque for compensation. Still not arrived been over 45days. Communication ombudsman chasing o2 but they are ignoring them sent multiple emails to the address on the letter from o2 but n...

Who remembers 'O2 Chat'?

The long standing members of O2 (or Genie) will remember on the WAP page that there was a section called O2 Chat (formerly Genie Chat) back in 2001 / 2002.For those of you who are too young to know, it was back in the days before smartphones existed,...

I can't cancel disney plus

Terrible porting experience O2, embarrassing

Today is Day 77 of asking my porting request to bring my old number from BT, it's still not done but I have heard every excuse in the excuse book why it's not done , simple fact is they don't have a clue when something doesn't go right ...I have phon...

Better sims deals via third parties

Does anyone Have a problem getting the better Sim deals for O2 offered by third parties? Does your O2 page grey out or you get the message ‘page cannot be found’ once you have been redirected and signed in to your O2 account? O2 does not seem to have...

Sim

I asked for a replacement sim on the 23rd July for my daughter. They suggested an eSIM. Now nearly a month later she still has no working sim. It’s just said stick in processing. My whole summer has been calling o2 for people to say they’ll raise a t...