General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Slow iPhone? How to Fix a Sluggish Device in Minutes

I am not an iPhone user myself, but this looks like a useful article :- Slow iPhone? How to Fix a Sluggish Device in Minutes (cnet.com)https://www.cnet.com/tech/mobile/slow-iphone-how-to-fix-a-sluggish-device-in-minutes/

Can’t make out going calls

I got a new tariff yesterday. I can’t make out going calls since. o2 customer service is by far the worst

Where is my order

I was promised communication today to say where my order is, I have not received any communication I feel this is bad service not communicating

Worst network ever.

Any ideas?? At my wits endSignal has been absolutely atrocious, either says 4G/4G+ and then doesn't work or says it with an exclamation mark in the bars but and doesn't work or just doesn't show anything and doesn't work. Have tried the complaint rev...

O2 poor at following up on offers

When i purchased new Samsung flip 6, I was told I would get a voucher to but galaxy earbuds for £20. 3 weeks later the SMS arrived with the code- it didn't work. Phoned 02 and they cut me off. Phoned again next day and after a long conversation expla...

Frustrating experience with O2 customer services

I just had the most frustrating experience with O2 customer service. I called in to get some help with my account, but the background noise on their end was ridiculous. It seriously sounded like the agents were having a party—there was shouting, scre...

5G in Isle Of Wight

I was advised that there was no 5G in Isle of Wight for 02-Yet I see some 5G in Ryde ( but O2 shop say this is coming from Portsmouth ) -However,Today was in Cowes ( and not near the Solent ) and seeing 5G ….-The 02 network maps show no 5G over Isle ...

Inport problem

Join 02 from ee 26th July it's now 20th Aug 2024 .I still don't have my number . This has been very stressful. Phone customer service several times was told wait 5days then 10 day again 5 days .this is not what I excepted from a big company. I can't ...

O2 E-sim + physical SIM not working properly in Europe EU

Hi guys, I have been switching between O2 and Lebara; EE and others to see which provider is best for a frequent visitor to the EU. On paper, O2 appears to be the best, if it works of course. In reality, often it does not. Recently my e-Sim failed in...

How can you remove/cancel a number from multi-numbers contract?

Hello,I have a monthly contract on my name, with several numbers which I pay, for family members.How can you remove/cancel one of the numbers from my contract? Basically, I want to stop paying for one of the numbers. Please advise.Many thanks,