Re: Request for PUK Code

Anonymous · ‎26-08-2016

Hello and having decided to keep my mobile and move to GiffGaff yes that one, I made two attempts to get a working PUK code one of 30 mins and one of 17mins. Did I get a code yes did it work no so I have taken the transcripts and complained to your regulator many thanks for wasting my time [Removed] now swapped with new sim and new number

MI5 · ‎26-08-2016

I'd remove your number if o was you mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-08-2016

Also which regulator and what do you expect them to do?
Did you follow complaints process first?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-08-2016

If you asked for a puk then it wouldn't work. Ask for your pac and give it to giffgaff.. Simple.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎26-08-2016

To be honest this is why I deleted my first post. I wasn't sure whether the OP wanted a PUK or a PAC....

(then thought I had made an error by asking that question....?)

Veritas Numquam Perit

MI5 · ‎26-08-2016

Either way it's sorted and the op was just letting us know.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-08-2016

Letting o2 know, shame they would take pick up on it here.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-08-2016

They would if the complaints process was followed correctly though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.