Refund of payments

[Sunderland12]

I left O2 and made my final payment on 03/06/24 £32.89 and was owed £16 + since then I have received email statements with deductions being made and my latest billup to 01/09/24 now shows I'm due -£14.71.  How if Ive left O2 am I still being charged and more importantly How Do I Get My Money Back.  What an incompetant business since they joined Virgin.

[Enlli]

We are all customers here. So no access to accounts 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support