Can’t cancel a travel bolt on

[Shirley2]

I found that I could no longer get online with the hotel’s  WiFi whilst here on holiday in Antigua. So I added the travel bolt on zone 3. I received an email (via my husbands iPhone as mine still does not connect) saying I had purchased the bolt on and I can see via my husbands phone that it is active in my account but I still can’t get online. So I have been trying unsuccessfully to cancel since last night. I’m wasting time doing this when I should be enjoying this special holiday. I don’t want to spend any more valuable time on this. 

Im hoping that as I have switched my iPhone to airplane mode will O2 be able to see I haven’t used the bolt on and when I return to the UK, within 7 days if my adding the bolt on, they will cancel it and give me a refund?

[Enlli]

If you are having difficulty roaming

Some things to try:

Check data roaming is on in phone settings

Manually search for another network

Make sure 4G calling is on

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. 

Do this via social mediaIf you message O2 on Facebook ( https://o2uk.co/O2CFB) , X ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help

You can also use those links to cancel if you need to.

Usually no refunds, you will need to take that up with O2

[pgn]

Are you sure you picked a Travel bolt-on, and not a Data bolt-on, @Shirley2?

I ask as it seems O2 do not offer any Travel bolt-ons for Antigua and Barbuda:

https://www.o2.co.uk/international/using-your-phone-abroad

Follow @Enlli's advice above if you want to get on-line - bolt-on Data info here: https://www.o2.co.uk/international/data-abroad

Not sure why your phone and resort WiFi have stopped talking to each other, maybe a chat with hotel reception may help to get you reconnected to their WiFi. Good luck!