General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Number incorrectly shows as likely spam

Hi, I have a customer whose phone number shows "Likely Nuisenance" on the screen when dialling to O2 and EE mobiles. How do I get this number removed from a shared Spam list? Any help appreciated.

Delivery

Waiting 4 days so far for delivery, with no end in sight. Anyone had similar problems, and if so how long did it take?Please and thanks

Order Stuck on Processing- Next Steps

Last night I ordered a Samsung Galaxy S24 Ultra and it has been stuck in processing for nearly 24 hours since the time of posting. I have just been made aware that a lot of O2 customers are having this issue when ordering online. Is it worth cancelli...

Delayed Delivery

Hi,I ordered an iPhone 16 on the 29th November it told me it would be here on the 2nd. It shows as completed on my o2 app but DPD says they have my order details but no parcel yet. Been told there is delays but not told how long delays are. Has any o...

O2 Opened A Contract Without My Consent Or Knowledge

I discovered that O2 changed my tariff without notifying me, asking my consent, sending a new contract or even letting me know the terms and conditions. This became evident when my bill was higher than usual when my spend cap is £0. i have called Cus...

Where is my order?

Hey everyone I ordered my new phone yesterday and it's on next day delivery. I've had my order confirmation through but nothing to do with dispatch or any tracking number. Does anyone know if O2 has a usual time for sending out this info or do I have...

Sold me a phone they don't have

Ten days ago o2 sold me a phone and a new contract.It's now clear they didn't have any phones available and knew this. Rumour is there are 30,000 people waiting for a phone that isn't going to arrive because there is 'No ETA on delivery at this time'...

O2 sent me a fake phone.

I ordered a iPhone 15 from o2 and was sent a iPhone 16 pro max. On further inspection found the phone to be fake. I took the phone in question straight to my local o2 store and they even confirmed it. We sent the phone back to o2 on a recorded delive...

How can i pay my last bill with 02

Hi I have left 02 recently and I have received an email with the last bill on it.How can I get the bank details as I usually was paying on my 02 account but now there is nothing on it as I am no longer an 02 client.Thank youPs how can I phone O2 cust...

Unfortunately the credit check was not successful

Hey, Near-perfect credit score in the usual places. Pay off any credit card bills monthly, never missed a payment. Earn more than £50k. I want a 12 month contract for £8 a month which I would happily pay off in one go. I get hit with "Unfortunately t...