General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Durham 3G Switch off More Info

Looks like o2 have issued more information on the 3G switch off in Durham https://news.virginmediao2.co.uk/virgin-media-o2-issues-3g-switch-off-reminder-to-durham-residents/ As announced in early January, Virgin Media O2 will switch off 3G services i...

Virgin volt double data

HI after 3 months of trying and about 8 phone calls to so called experts no one can sort out why i am not getting double data they just say yes you do qualify and the wait 3 days but nothing happens can anyone help or advice me please i have even sen...

What is a Browser ?

I need to know what browser I use so I can receive as good as it gets sort of Star Chart Reading : the file my dear talented friend says the file is too big on Outlook = Never used Outlook I think.I double click on Microsoft ? Edge to 'Open up the La...

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection

AI flagging 50 million scam and nuisance calls every month to O2 customers thanks to free protection service - Virgin Media O2https://news.virginmediao2.co.uk/ai-flagging-50-million-scam-and-nuisance-calls-every-month-to-o2-customers-thanks-to-free-p...

Voicemail icon won’t go away

Recently got a second hand unlocked Doro 6820 phone to replace my 3G Doro model. I keep getting the voicemail notification appearing at the top of startup page. I have checked and there were no voicemail messages. Tried switching voicemail on and off...

Gross error by O2 employee has caused serious problems, how can the problem be fixed?

Any help gratefully received, thank you. Including to whom I could address this issue and hope to get it sorted. On 15th March at 18.21, I contacted O2 with my girlfriend, Julie, on my girlfriend’s telephone, to ask O2 simply to move her phone to my ...

Updating problem

Hi, I downloaded an app for work's HR not long ago. I didn't use it that I can recall, and when Imore recently wanted to, found it was gone! I tried to get on my phone again but a message pops up, whether on computer or phone, telling me that it's no...

Global Recycling Day - tomorrow (18 March 2025)

TURNING OLD TO GOLD: BRITS COULD EARN £600 WITH THEIR UNWANTED TECH - Virgin Media O2https://news.virginmediao2.co.uk/turning-old-to-gold-brits-could-earn-600-with-their-unwanted-tech/

Customer Service - Horrific

I have spent 3 hours over 2 days trying to speak to someone with any practical knowledge or who who can provide any actual customer service. in short I have 3 contracts with 02. I cancelled one contract on 19/3 and queried why a month later my accoun...

TECH for TECHs Sake ....... !!!!!!! ... :(

Whatever happened to : Market Research ... ? Art for Art's Sake : by 10cc ... = ... a Song which 2nd line is : Money for Gods Sake CR*P Customer Services bullying you into Parting with Money Silly ol' Me would just like a bullit point of How to Use a...