Problem with delivery/upgrade ? Read it !

[Paw2]

Hi. I ordered new phone on 29 november. It was upgrade. On monday i took day off to go to shop to collect device - as i supposed to do. There wasnt delivery - i did get at monday 16:20 text message that delivery coming tuesday to shop. I took second day off - went tuesday to shop no phone - i called costumer service - they told me its coming wednesday ( i could get another day off). Tuesday 16:20 i did get another text message i getting phone on wednesday. On wednesday nothing - i called costumer service and they told me its coming tomorrow. On thursday the same situation - the were lie me everyday. Im paying for all ny lines about 300£ each month - its a joke. I called them again and ask them to speak to manager - i was waiting 20 min but apoke with one. First of all they told me the phones will be send to people max to 20 of december !!!!!!!! And second of all they took 55£ from my another bill. And i hope u people will be bully them and force them to make this up to u as well. O2 its a joke lately

[Enlli]

Well, there is nothing much we can do as a customer only Community.

As to O2 being a joke, I think we will agree.

Can't see it getting any better. Frankly it seems to be heading the other way.

[DonnaSimpso]

Im in same situation- cant get an answer as to where my phone is. Upgraded on black friday 

[Paw2]

Just so u know - still no delivery hahahahhahahhahahahha. From 29th. Today 21 december. They are bunch of ******