Paying my bill final message to O2

[Anita4]

• new off-shore call centre have tried twice to set up a DD, and failed
• I have complained twice
• No way of paying on here, which would be instant and allow me to use my business line again
• complained in writing twice 9by letter0 to head office
• One ignored, one replied to
• visited a store in Westfield, only to be told they couldnt handle biz lines, to go to Ealing
• Went to Ealing O2, they couldn't do it either
• dialled the free number, no response
• emailed the guy who answered my complaint, no response
• emialed him again, no response
• completed a survey which asked me if I'd recommend to friends and I put zero, no response
• I am in Spain, cut off, yet able and willing to pay the bill that O2's call centre told be was going to be taken by direct debit
• call centre can't transfer to their manager, or an O2 manager
• Is there any leadership and management with O2 nowadays or don't you care about customers?
• I haven't as yet posted on social media, as it seems a bit crass, but with over 2 million viewers per month, I may be forced so to do.

[Oxonian]

@Anita4 

There is occasional mention on this Community of members e-mailing O2's CEO direct and their complaint being passed to an "Executive Resolutions Team". This is all quite opaque but if you Google "O2 executive complaints team" you will find a "X" (Tweet) of 27 June 2023 from O2 to a customer by the name of Katy Evans that confirms the existence of that team and gives their contact details.

This community's spam filters mean that I cannot post a link to the "Tweet" - sorry - but at least you now know what you are looking for !

Please keep us informed of developments.