General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Useless customer service,complaints ignored

Hi everyone must say things have definitely got worse since the merger with virgin media.Im a platinum customer which means zilch now, been a loyal customer for years but I think this is the final straw. I have a few complaints in about the service a...

Shocking Customer Service

I just wonder if there is anyone else out there - anyone - who has had a satisfactory resolution to their complaint from O2 Customer Service? I have for weeks now, literally weeks been trying to get a response from O2 and have used the Virtual Assist...

Retro corner : We Still Use These '90s Technologies Today

A trip down Memory Lane :- We Still Use These '90s Technologies Today (howtogeek.com)https://www.howtogeek.com/we-still-use-these-90s-technologies-today/

Blocked caller

I accidentally blocked one of my contacts so I unblocked them but now I can’t ring them or text them when I try it goes straight to voicemail, but they can ring me. I’ve tried updating my phone removing them re adding them but nothing

Apple Watch plan

I would like to know why exactly it comes up giving me the option of adding an Apple Watch, but, won’t let me have more than one plan at a time. Even a new customer. Have to add the Apple Watch, and a device plan? Making two plans? Which you don’t au...

Scam call from 02

I was scammed today by the 02 support team…. It DOES NOT exist … thankfully the O2 people are aware of this and cancelled the order they had placed and charged to my account. No new iPhone 15 for them!

Latest OFCOM Figures

Oh dear!Especially the mobile complaints at way above industry averagehttps://www.ispreview.co.uk/index.php/2024/04/ofcom-sees-virgin-media-attract-most-uk-broadband-gripes-in-q4-2023.html

SMS not sending to 64100

I have been trying to text 64100 for a few weeks for the competition radio shows do and it keeps failing. I have tried turning phone off and on, making sure its updated etc Does anyone else have this too or any advice on how to fix? I have an iPhone ...

Returns and the shocking service...

So, I decided to upgrade my wife's phone as a birthday gift, ordered a nice new Pink Iphone 15 Plus, stupidly didn't check it was the correct storage size and got the phone sorted and delivered within days. Realised it wasn't big enough but went abou...

Paying my bill final message to O2

new off-shore call centre have tried twice to set up a DD, and failedI have complained twiceNo way of paying on here, which would be instant and allow me to use my business line againcomplained in writing twice 9by letter0 to head officeOne ignored, ...