Outstanding customer service

Kris795 · ‎23-09-2018

Hey, just wanted to say I recieved amazing customer service from Jessie at your Cardiff queen street branch, I walked in unsure of what phone to choose and not in the best of moods as nothing went right that day!! And Jessie straight away put me at ease and made me feel like a valued customer and not another number on your stats, I ended up finding the phone I wanted, got to stay with o2 and left in an amazing mood! 👍 please if you could make sure this gets back to her that would be appreciated @Martin-O2

Cleoriff · ‎23-09-2018

Hi @Kris795

That's great to hear. Thanks for posting. I'm sure our community managers @Marjo or @Martin-O2 will feed this back for you

Veritas Numquam Perit

jonsie · ‎23-09-2018

Brilliant feedback @Kris795

What phone did you end up with?

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Kris795 · ‎23-09-2018

@jonsie I ended up with the 265gb iPhone Xs max, It was the customer service that sealed the deal to be honest, I had been to a few different competitor phone shops and I felt like I was pressured into making a commitment there and then, then Jessie spoke to me like a human and couldn’t do enough for me, you have great staff in that branch well done 👍

jonsie · ‎23-09-2018

Glad they sorted you out then @Kris795

(I would have put money on you being sold the iphone but that's just the cynic in me )

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Cleoriff · ‎23-09-2018

Well I think that was a brilliant move, going instore @Kris795

I'm fully expecting lots of posts on the Apple megathread next week with people asking why they haven't got their new iPhone yet, when the pre-ordered ages ago.

Veritas Numquam Perit

MI5 · ‎23-09-2018

No shortage of phones in store in town on Saturday either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎24-09-2018

No shortage anywhere it would seem, though I do expect that to change tomorrow......

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Martin-O2 · ‎24-09-2018

That's fantastic @Kris795! I'm happy to hear that you got the phone you wanted and had such a good customer service experience in store! I'll make sure your feedback reaches Jessie.

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Marjo · ‎24-09-2018

Lovely to hear this @Kris795, thanks for sharing!

Enjoy your new phone and don't hesitate to come back to let us know how you're liking it once you've got used to it.