General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Waiting time on replacement phone

Has anyone waiting more than 2 weeks for a replacement phone? Its been a week now and they keep telling me the huawei p20 pro is out of stock and they cant tell me when its back in stock. Im a bit concered Im going to have to wait months for a replac...

O2 insurance

Just rang o2 for insurance for iPhone Xs max after speaking to 4 people over 40 minutes to get insurance was cut off as I gave my mobile number to the lady it wasn’t even the right person to speak to ... just rang back was on phone 5 minutes and it’s...

Feedback on O2 dispatch, delivery & live chat staff

Just thought I'd share this experience in the hope that it might be noticed and passed on somewhere in the O2 "food-chain" because I really do feel that something needs to be done about the information being passed to customers. I managed to get onli...

Virtual Lounge - stop email notifications

Hi I tried the Virtual Lounge last week . I ticked for notifications. Too many are arriving.Ive gone to settings and stopped all emails . Is there a way to stop notifications for the Virtual Lounge only or to rescind requesting it's replies.Id like t...

Outstanding customer service

Hey, just wanted to say I recieved amazing customer service from Jessie at your Cardiff queen street branch, I walked in unsure of what phone to choose and not in the best of moods as nothing went right that day!! And Jessie straight away put me at e...

Extremely poor 4G speeds

Hi All, Looking for a last ditch effort in an attempt for a resolution with my One plus 5. For about 3 months now, I've been struggling with VERY poor 4G speeds, (less than 200kpbs!) in the Swindon area. It's better at home, but not by much, (3-4mbps...

New iPhones and deals

Ok so this is quite weird and I’ve probably asked it before but where are the existing customer deals??? I know there isn’t any but like what?? Why’s the loyalty to the new customers, not the ones that have been here for a while. The plans are quite ...

dodgy phone calls

For the last few weeks I am getting "missed calls" on my Iphone 7. They are from Senegal, Azerbaijan and others. They do not leave any message and they just appear as a missed call. Are these calls dangerous to my account and can they be blocked plea...

New members Transferred from TALKTALK

Hi ~ just wondered how TalkTalk mobile customers find O2Anyone else a member of Community?I transferred from TalkTalk in August having been promised a mobile with my BB contract for 24 months.I felt very unhappy ~ then crunch time and they reneged on...

Scam caller ‭0333 996 4465‬

Just received a scam call claiming to be from simply connected through o2 asking what type of contract I had with my number, I said you would know this, then offered me a new phone to try for 10 days and return free of charge.Sounded too dodgy too me...