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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37917 Views
  • 45 replies
  • 6 kudos

Recent offer of compensation

Can I just say that the recent offer of 2 days data usage charges being credited to my account for the other days fiasco is both derisory and insulting! Given the fact that you are suing another company for hundreds of millions of pounds I feel that ...

Keep up the good work

Dear all at O2, I realise that you might get a flood of complaints due to the events last week but I’d just like to say that your service is excellent and I appreciate all of your hard work. The O2 Prioritu app is brilliant and your network coverage ...

Jellieman by Level 1: Joiner
  • 3187 Views
  • 7 replies
  • 3 kudos

How do you manage stress?

Hi everyone! It's normal to feel stressed from time to time, but when stress becomes overwhelming and persistent, it can be very damaging to both mental and physical health. I came across a recent article that lists some stress-management apps that y...

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Martin-O2 by Former Staff
  • 7045 Views
  • 25 replies
  • 2 kudos

booster box

I purchased a new unused o2 booster box on ebay because I have at best 1 bar at home and usualy none, No help at all from o2 with problem, them saying my fault as they make no promises as to phone signal, and yes they know of signal problems in area....

victors by Level 1: Joiner
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  • 4 replies
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O2 failure description

o2 put out an ambiguous explanation for the recent loss of service. It was possible to find the real explanation on IT sites. They say that an expired SSL certificate (£3.99 per year) caused the problem on an Ericsson server. This affected service as...

JohnJohn by Level 1: Joiner
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  • 4 replies
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Recompensation

A two day monthly subscription fee compensation in no way compansates for the financial loss and inconvenience caused by the network breakdown, 2 days, pathetic!!!

No service!! Emergency calls only

Not a happy O2 Customer right now, I am unable to make or receive any calls or texts and I have no data!!! Please help!! I do hope that O2 will be refunding their customers for loss of services.

Reychelle by Level 1: Joiner
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  • 2 replies
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No network

There in network this has massively disrupted my day and busisnes calls I make. I do not want to pay for something that doesn’t work. I hope there will be some recompensation for this inconvenience!!

Pati44 by Level 1: Joiner
  • 1065 Views
  • 3 replies
  • 0 kudos