O2 tells lies

[Anonymous]

I took on a simplicity tariff.  I specifically asked the girl if I would be held to a contract and she said NO.  I have been with O2 for 20 years and never changed.  There are 2 locations I cannot get a signal with O2.  I am now being moved to one of these locations with my work.  So I will not be able to use my mobile, which i use as part of my job also.  I did not even consider this would pose a problem.  I would just contact O2 and get my pac code to keep my number (which I have also had for 20 years, the same number) and change network.  Who was I kidding!!!!!!!!!  Lies, lies and more lies!!!!!!!!!!!  I was told my contract did not end till October.  What contract????????????????  Oh yes your in a contract to October and if you cancel you will be charged £135.00.   Pick me up from the floor please!!!!!!!!!!!  I am so, so angry.  The fact that I cannot use my phone at work poses me a massive problem.  I have 2 young kids.  What if the school need me!!!!!!!!!!!  The company is a joke, the advisors tell you what you want to hear just to get a sale and then it is too late once you realise.  That is it I will never ever use O2 again.  This is how a loyal customer is treated.  My daughter is with O2 as well.  Not for long!!!!!!!!!!!!!!

[MI5]

Simplicity is either a 12 month or 1 month tariff. On the 1 month tariff you just need 30 days notice and the 12 month tariff you are obviously tied into a 12 month contract. What documentation did you sign up when you took the SIM etc.....?

[Anonymous]

None that i know off.  i done it all throught the chat online thing and I specifically asked if i would be held to a contract and she said no.  That is what's making me so angry.  i was not told that they were contracts too.

[MI5]

Do you still have the chat transcript? You could use that as evidence to get the contract nullified.... Or if you can remember the dates and approx time of the chat request a review by the complaints team. http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[Anonymous]

Thanks according to them my contract runs out on the 25th of October so if it is a year then it must have been that date last year.  I don't have a copy but i will contact them and see if they can check thanks.

[perksie]

It's difficult for us to know what was said to you here, but it's a bit hard to believe that you've been with O2 for twenty years and didn't know that there are two ways of having a phone, Pay and Go or Pay Monthly contract.

During this time have you never looked at your monthly bill in MyO2 or had any contact via the monthly texts and emails sent to you advising you of the amounts due?

Also a quick look at the tariffs on offer on the web site has always been available.

Maybe it wasn't all explained to you but there is no reason you couldn't have checked for yourself.

Your only option is to make a formal complaint but I don't hold out much hope of any success:

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Maybe I am gullible.  But I am not quite up to speed with the new technology.  I have an old phone and was lead to believe that having a simplicity card just meant that insteasd of having to top up every month with pay and go that they just took like £20 out by direct debit instead.  That was the way I was led to understand.  Silly me!!!!!!  But when so called customer advisors ADVISE you.  You expect them to do it honestly.  And no I never thought to check my online line account.   I had to get my password reset cos I have never signed in from that day!!! 

[Anonymous]

Lets just say "you learn from your mistakes" the hard way. 

[Anonymous]

I'm actually in the same boat. I was advised it will be a 1 month rolling term and to be honest regardless of what anyone says if your info is correct that constitutes to being mis-sold. O2 must abide by DSR (distance selling regulations) as do any other companies who do phone sales. I was told several times on the phone I could go onto a one month contract but I've actually been put on a 12 month contract - not happy. Going to pursue this and see what happens. I'll request a DSAR (data subject access request) if I need to which will give me all info on the account they hold about me and ask for copies of the call when my tariff was changed. I wouldn't blame O2 as such for an idiot advisor who's trying to probably get more commission for a longer contract. Only so much O2 can do but let's see how they deal with this first and I'll try and re-post here again with an update.

[Anonymous]

Rolling term**