O2!!! Your customer service very very very bad

[aaanjoo]

O2!!! Your customer service is absolutely unacceptable! I am trying to get through to your call center - 3 days no one is picking up! 

Yesterday 60 minutes, today already 60 mites, day before yesterday 90 minutes!!! What a joke! No information about delays whatsoever! How disrespectful!  Vodafone, they offer call backs or inform of delays - no issue - you treat people like that?

That is so disrespectful!! Not sure if I want to join your network! This is the worse I have ever experienced! 

[Bambino]

@aaanjoo This is not O2. This is a customer community.

The customer service number is 0344 8090222 from any phone or 4445 from an O2 mobile.

If you want to lodge a formal complaint follow this link: How to Complain | Help | O2

[aaanjoo]

yes I tried 0344 8090222. In my 4th call, got hold of an agent in around 30 mins wait. Upon a simple question, he asked me to hold  and he never came back and the line was dropped in 54 mins. Very bad service , I must say .

It seems the call center is somewhere out of the UK

[Matthewsullivan]

I've been trying to talk to a human all day! Completely useless

[Oxonian]

@aaanjoo 

@Matthewsullivan 

Unfortunately, this is a customer to customer community so we cannot access account or provide other direct help.

.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍